Returns

If, within 30 days, you are not 100% satisfied with your purchase for any reason, simply email alane@alanemarie.com to obtain a Return Authorization number. Damaged or defective items will be replaced at our expense. Merchandise returned for any other reason will be credited for the full merchandise amount less any shipping charges.

Merchandise must be returned in it’s original, unused condition.

Items must be returned with all original packaging

If you are not 100% satisfied with your purchase, within 30 days from the purchase date, we will fully refund the cost of your order. Return shipping charges are the responsibility of the customer.

We want you to be happy with our product!

PLEASE NOTE: YARN DYE LOTS CAN DIFFER SLIGHTLY FROM TIME TO TIME WHICH IS OUT OF OUR CONTROL. BY PURCHASING, YOU ACKNOWLEDGE THIS FACT and products are NOT eligible for returns due to color variation. All of our items are unique and no two items are alike because they are handmade. We normally use the same picture so there might be a slight difference. Some items and accessories contain small parts that could be a potential hazard for children. Adult supervision is required while using these products. By purchasing from us customer accepts full responsibility and it is entirely at customer’s own risk.

IF YOUR ORDER IS RETURNED TO US DUE TO INPUTTING AN INCORRECT ADDRESS ON CHECKOUT, YOU WILL BE RESPONSIBLE FOR PAYING THE SECOND SHIPPING COST ONCE THE PACKAGE IS RETURNED. PLEASE CHECK YOUR SHIPPING ADDRESS CAREFULLY BEFORE CHECKING OUT!!!

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