PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

Shipping Policy

Our current PROCESSING time is 1-3 WEEKS. Do not confuse this with DELIVERY time. Processing times may be increased during holidays, sales or promotions. If you are shopping during a promotion please expect increased processing times! Alanemarie ships with USPS First Class Mail (estimated 3-5 days) which includes delivery confirmation (US only), in most instances. If you are concerned about the status of a shipment, please contact us. Priority shipping (estimated 2-3 days) and express shipping (estimated 1-2 days) is available for an additional cost. Please contact us before ordering so that may be included with your order.

Once a package enters the USPS possession it is out of our control which is including the time it takes for shipping and delivery. We are not liable for any missing/lost or stolen packages. Insurance on packages is not included if you have any concern you may purchase insurance through USPS at an additional charge. Insurance must be added with purchase and cannot be added once an order shipping label is created.

Orders are shipped to the address listed on your order receipt. Please make sure this is correct before paying for your order. We are not responsible for misdelivered packages due to incorrect address provided.

We do NOT grant “credits”, “exchanges” or “refunds” for previous orders on items that may go on sale. To receive the sale price, you must purchase items during the sale or promotion when we run our sales and promotions.

When ordering separately and you wish to have your orders combined, you MUST email alane@alanemarie.com and notify me of your pending orders. We do not and will not take the time to check every order going out for possible second orders in the queue, it is your responsibility to let us know if you wish to have orders combined and shipped together.

Copyright

The entire content included in this site, including but not limited to text, graphics, images or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of AlaneMarie.com. The collective work includes works that are licensed to AlaneMarie.com. Copyright 2015, AlaneMarie ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing AlaneMarie.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order or to purchase AlaneMarie.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by AlaneMarie.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Returns

If, within 30 days, you are not 100% satisfied with your purchase for any reason, simply email alane@alanemarie.com to obtain a Return Authorization number. Damaged or defective items will be replaced at our expense. Merchandise returned for any other reason will be credited for the full merchandise amount less any shipping charges.

Merchandise must be returned in it’s original, unused condition.

Items must be returned with all original packaging

If you are not 100% satisfied with your purchase, within 30 days from the purchase date, we will fully refund the cost of your order. Return shipping charges are the responsibility of the customer.

We want you to be happy with our product!

PLEASE NOTE: YARN DYE LOTS CAN DIFFER SLIGHTLY FROM TIME TO TIME WHICH IS OUT OF OUR CONTROL. BY PURCHASING, YOU ACKNOWLEDGE THIS FACT and products are NOT eligible for returns due to color variation. All of our items are unique and no two items are alike because they are handmade. We normally use the same picture so there might be a slight difference. Some items and accessories contain small parts that could be a potential hazard for children. Adult supervision is required while using these products. By purchasing from us customer accepts full responsibility and it is entirely at customer’s own risk.

IF YOUR ORDER IS RETURNED TO US DUE TO INPUTTING AN INCORRECT ADDRESS ON CHECKOUT, YOU WILL BE RESPONSIBLE FOR PAYING THE SECOND SHIPPING COST ONCE THE PACKAGE IS RETURNED. PLEASE CHECK YOUR SHIPPING ADDRESS CAREFULLY BEFORE CHECKING OUT!!!

Privacy Policy

This Privacy Policy governs the manner in which AlaneMarie.com collects, uses, maintains and discloses information collected from users (each, a “User”) of the AlaneMarie.com website (“Site”). This privacy policy applies to the Site and all products and services offered by AlaneMarie.com.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

AlaneMarie.com collects and uses Users personal information for the following purposes:

To process transactions:

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails:

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

AlaneMarie.com has the discretion to update this privacy policy at any time. When we do revise, the updated date appears at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Indemnification

You agree to indemnify, defend, and hold harmless AlaneMarie.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Alanemarie.com
P.O. Box 50758
Henderson, NV 89016-0758
(702) 530-9871

 

alane@alanemarie.com

Updated June 18, 2015